policyPrivacy Policy

Our Contact Details

Name:

Codeplay Software Ltd

Address:

Level C, Argyle House, 3 Lady Lawson Street, Edinburgh, EH3 9DR

Phone Number:

(+44) 131 466 0503

E-mail:

syclops@codeplay.com

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers including name and email address.

How we get the personal information and why we have it

All the personal information we process is provided to us directly by you for one of the following reasons:

• Contact support requests using our support form.

We use the information that you have given us in order to accurately understand your query and provide a response.

We may share this information with our consortium members and partners.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting syclops@codeplay.com.

How we store your personal information

Your information is securely stored.

We keep your email address, name and query for period of 12 months. We will then dispose your information by deleting any reference to that data.

Where your information is stored

Your information will be stored on the following platforms:

• Formspree
• Microsoft Office 365
• JIRA
• Google Analytics (limited information, if accepted)

Your data protection rights

Under data protection law, you have rights including:

• Your right of access

  You have the right to ask us for copies of your personal information.

• Your right to rectification

  You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure

  You have the right to ask us to erase your personal information in certain circumstances.

• Your right to restriction of processing

  You have the right to ask us to restrict the processing of your personal information in certain circumstances.

• Your right to object to processing

  You have the right to object to the processing of your personal information in certain circumstances.

• Your right to data portability

  You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at syclops@codeplay.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at syclops@codeplay.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO's address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk